Apple Icon  CAFETERIA AND NUTRITION INFORMATION

NEW ONLINE APPLICATION SYSTEM NOW AVAILABLE

Winchester Public Schools are pleased to announce the availability of applying for Free and Reduced Price Meals online! HeartlandApps.com provides a SAFE, SECURE, and PRIVATE application process, AVAILABLE anytime, anywhere!

SAFE & SECURE. To secure your information, we use 128 Bit Encryption with a private key which means your information is always safe and guarded.

PRIVATE & AVAILABLE. Click the HeartlandApp.com logo at left to apply online. You can do all of this in the comfort and privacy of your own home. The online service is available 24/7 anytime, anywhere there is an Internet connection!

Your data is transmitted to the Winchester Public Schools Nutrition Office the same day you apply, allowing for quicker processing so you can receive benefits faster. No more paper applications to complete and return to the school office! Applying online is so convenient – and good for the environment as well!

Parents/guardians will still have the option to submit a paper application if they so choose. Simply click on the appropriate link in the Free/Reduced Meal Information section at right, complete the application, and submit to the student's school.

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    • PREPAYMENT PLAN
    • PREPAYMENT FAQs
    • HELPFUL WEBSITES

    Parents have the opportunity to prepay for their student's school meals through My School Bucks, an online prepayment program. After creating an account, parents can then log in and use their Visa, Master Card or Discover Card to add money to their student's account. Here is how to get started:

    • - Go to http://www.myschoolbucks.com.
    • - Create a Personalized Account to set-up your User ID and Password.
    • - Put Money on your child’s meal account.
    • - You can look at your child’s meal account balance.
    • - You can look at what your child is purchasing at the school.
    • - You can review many other added features this website has to offer.
    • - Then remember to Log out.

    We realize that it is sometimes difficult to remember to send money with your child for their breakfast and/or lunch each week. Perhaps you send money on a daily basis. Some days, if you are on a tight budget, you simply might not have the cash to send with your child. Now, you have the convenience of paying online with your credit card for school meals. Please note that by using your credit card there will be a service fee charged to your card to cover the transaction fee to the credit card company and the bank fee for the wire transfer to the school. If you do not want to use a credit card, you may still send cash or a check in advance with your child to school and that money will be put on your child’s account to be used for purchasing lunches and/or other foods such as extra milk, ice cream etc.

    How do I get started?
      Getting started is a simple three-step process:
    • Create a user profile by clicking on the Start Here button on the home page.
    • Add students to your household - you'll need the child's name and birth date and student ID (Note: student ID may be optional depending on the school).
    • Now you're ready to make payments!
    What if I forgot my Login ID or password?
    • On the right side of the login page, click on "Forgot Your ID or Password?". The system will ask for your login name or your email address. If a match is found, you must answer your security question correctly before you'll be prompted to enter a new password. If you can't remember your security answer you may alternatively choose the option to receive a password reset request by email.
    How do I know my information is secure?
    • Transaction information is encrypted and sent from your PC to the mySchoolBucks.com server via a secure gateway. Look for the "https" in the address field of your web browser window, and the closed lock in the bottom tray of the browser window.
    How can I request notification via email when my child's balance is low?
    • In the left navigation panel, click the 'Email Preferences' link, then check the box to request low balance notifications and fill in the amount. When your child's balance goes below that amount, an email message will be automatically sent to the email address in your user profile.
    Why did I receive another notice that my child's balance is low?
    • If your child's balance changes, the email notification is reset to send a new message. You should receive only one notification each time the balance goes below your selected minimum dollar amount. If your child has more than one account, you may receive messages for each account.
    How can I request a receipt via email when I make a payment?
    • In the left navigation panel, click the Email Preferences link, then check the box to request a confirmation receipt via email. Each time you make a payment, a confirmation will be sent to the email address in your user profile.
    Can other people make payments on my child's account?
    • Other adults can make payments on your child's account if they know the child's name and either birth date or student ID. Multiple users can have the same child added to their profile. Remember that mySchoolBucks.com is intended to be used by adults who can purchase with a credit card, and that you are responsible for protecting the confidentiality of your password and should not permit any other person to use your password.
    How can I see a list of all the payments I've made?
    • In the left navigation panel, click the My Payment History link. A list of all credit card payments made from your user account is shown.
    How can I see what my child has purchased in the school cafeteria?
    • Choose 'My Household' from the menu, then click the 'View Cafeteria Purchases' link to the right of the child's name that you are interested in. A list of purchases made in the cafeteria will show.
    What credit cards/methods of payment are accepted?
    • mySchoolBucks.com can take a number of payment methods, however, your school district sets up which types of payments they will accept. Please refer to your school district's website or literature. Once you have a user account, you can see which payment types are accepted by your district while placing your order.
    How long does it take for a payment to be added to my child's account?
    • Credit card payments are authorized during the order process on mySchoolBucks.com, and your credit card account is immediately charged. Payments made with a credit card are collected nightly and will normally show up in your child's account on the very next school day. However, this can vary depending on how frequently your school district posts payments to your child's school.
    Is there a fee for using mySchoolBucks?
    • Your school district may require a service fee or membership fee for your use of mySchoolBucks.com. If you are required to pay a service fee, you will be notified on a screen prior to completing the payment transaction and any such service fee will be required for each payment you make using mySchoolBucks.com.
    Why does my online bank statement show a *pending* charge after my payment was declined?
    • If you receive a message when processing your payment that indicates the billing address or the three digit card verification code doesn't match the bank records your credit card provider will place a temporary hold of funds on your credit card. The *pending* charge may temporarily appear on your online bank statement but the charge will be automatically removed in 2-3 banking days. The 'authorization hold' is a normal banking industry practice.
    What happens if my child changes schools?
    • If your child moves to a new school in the same district, you can continue using your mySchoolBucks.com account as long as that school is a mySchoolBucks.com participant. When the school district updates their enrollment records prior to the start of school mySchoolBucks will also be automatically updated with the new enrollment information. Please check with your school district for a list of participating schools. If you move to an entirely different school district, you must create a new user account. mySchoolBucks.com will provide a list of available school districts during the New User sign up process.

      Note: Scheduled payments for cafeteria meals always apply to a specific school. When the student transfers to a new school the scheduled payment for the old school is no longer valid and must be canceled. Please setup a new scheduled payment for your child at their new school.

    Why is my child's balance not listed?
    • Balance information may not be available when your child moves to a new school and the school has not yet sent the new balance to the website. The balances are usually updated around the first day of school.
    Why did my child's balance not update when I made my payment?
    • Payments made through the website transfer to the school site and update your child's account balance in the school site Point-of-Sale computer. Once the payment travels to the school site and updates the balance it will transfer back up to the website so you can see the updated balance. Generally this process takes 2 school days.
    Who should I contact if...My payment didn't show up at the school?
    • First, check 'My Payment History' to make sure the payment was completed and approved. If the payment appears there, go to 'Cafeteria Purchases' and check the student's purchase history. If the payment shows in the Cafeteria Purchases, it has been successfully received at the child's school. If not, make sure you have allowed at least 2 school days for the payment to transfer to the school. If the payment does not appear after that, contact your school district administrator for help.
    How do I setup a future scheduled or recurring payment?
    • Choose 'Make A Payment" from the menu. Choose the item to purchase and enter the amount to pay for your child then add the item to the basket. Once the item is in the basket, if recurring payments are enabled you'll find the option to "Setup A Payment Schedule' just under your child's name. Click the link to enter your schedule options.
    How do I cancel or change an existing scheduled payment?
    • To cancel a scheduled payment, choose 'View/Edit' on the 'My Household' page next to the payment description and choose 'Cancel This Order' from the next window. If you wish to change an existing scheduled payment, follow these same steps to cancel it and then create a new one with your new options.

    VISIT THESE HELPFUL FOOD AND NUTRITION WEBSITES

  • Dietary Guidelines for Americans
  • Healthfinder.gov - Your Source for Reliable Health Information (US Dept of Health & Human Services)
  • Tray Talk - Communities for Healthy School Meals (School Nutrition Association)
  • Fruits & Veggies More Matters
  • Nutrition Explorations
  • Team Nutrition (US Dept. of Agriculture)
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    Winchester, VA 22601
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