Apple Icon  SCHOOL MESSENGER INSTANT ALERT SYSTEM

During the student registration process, parents are asked to provide a primary and secondary home phone number as the main point of contact for their child. Parents are also asked to provide the e-mail, home, mobile, and work phone numbers for the parent or guardian with whom the student resides (the main contact), and the additional parent or other legal guardian (the secondary contact).

The contact information below (up to six phone numbers and two email addresses) is sent from the PowerSchool Student Information System to the SchoolMessenger Instant Alert System.

  • The main point of contact primary and secondary home phone numbers
  • The main parental or legal guardians e-mail, home and mobile phone numbers
  • The secondary parental or legal guardians e-mail, home, and mobile phone numbers
  • HOW MESSAGES ARE SENT 
  • MESSAGE CATEGORIES
  • MANAGE YOUR CONTACTS

Alert phone calls, texts, and e-mails are sent to the above referenced numbers during a school emergency, closing or delay, or student absence. The instant alert system is also utilized for school events or announcements, as deemed necessary by school administration.

Alert system notification is automatic. To ensure alerts are received, Parents and Guardians need only provide the above contact information and keep it current with the appropriate school personnel. Parents and Guardians will need to contact their students current school to make changes to existing contact information we have on file for the student. Failure to maintain current contact phone numbers and email addresses can result in Parents and Guardians not receiving notifications of school delays, early dismissals, closings, attendance, and/or emergency information.

Messages are sent to home and mobile phones, e-mail, and text. While phone calls and e-mails are automatic, users must choose to receive text alerts. When a students contact information is initially sent to SchoolMessenger by WPS, a text is automatically sent to the mobile phone numbers of the main and secondary contacts Contacts can reply YES to the message or, at a later time, text YES to 68453. Text authorizations can be removed via the SchoolMessenger contact management portal.

Alerts are assigned to one of six message categories as explained below.

  • Attendance. Attendance messages are sent whenever your child fails to report to school or, at the high school level, each class. Attendance messages are sent to the students primary and secondary home phone numbers as well as the main and secondary e-mail contacts. There must be at least one number selected to receive attendance messages.
  • General. General messages contain information regarding school events, meetings, or general announcements. General messages are sent to the students primary and secondary home phone numbers as well as the main and secondary contacts e-mail addresses.
  • Non-School Hours Emergency. Non-school Hours Emergency messages are used for any emergencies occurring outside the hours of normal school day. Non-school Hours Emergency messages are sent to the students primary and secondary home phone numbers as well as the main and secondary contacts e-mail addresses. There must be at least one number selected to receive emergency type messages.
  • School Hours Emergency. School Hours Emergency messages consist of any non weather related emergency occurring during school hours. School Hours Emergency messages are sent to every phone number and email address in the alert system. There must be at least one number selected to receive emergency type messages.
  • Schools Out. Schools Out messages consist of school closings, delays, or early dismissals. Schools Out messages are sent to every phone number and email address in the alert system. There must be at least one number selected to receive schools out messages.
  • Surveys. Surveys, conducted by your child's school or the district and sent via the alert system, utilize this message type. Surveys are sent to the students primary and secondary home phone numbers as well as the main and secondary contacts email addresses.

Parents can select which contact numbers and email addresses receives alerts via their SchoolMessenger Contact Manager, within the PowerSchool Parent Portal. To gain access to the Parent Portal, parents should contact their child’s school registrar.

After logging into the PowerSchool Parent Portal, click the button located in the top right corner of the top band running across the screen. When the applications window opens, click on Contact Manager. When the SchoolMessenger window appears, click the Contacts tab, located on the top, left side of the screen. A contacts grid will appear, listing every student associated to your Parent Portal account. To edit a students contact information, click edit located below the actions heading.

A second grid appears with every contact number, text authorization, and e-mail address being forwarded to the alert system. To the right of each number is a checkbox for each message category. A checked box indicates that the contact number to the left will receive messages from this category. To remove a message category, click the box to remove the check. To add a message category, click the box to add a check.

Users have the option of adding two additional phone numbers to their contact list and selecting the appropriate message category for each. To add a contact, click the box, enter the new number, and select the desired message categories. Note that these phone numbers are used for SchoolMessenger messages only. Note: Contact information for several daycare providers has already been added to the SchoolMessenger system. To see if your daycare provider has been included contact your student’s school.

By default, the Save to all Contacts option, on the bottom left hand side of the screen, is checked. This will carry changes made to the current students contact information, to any additional students associated with your Parent Portal account. To avoid having additional students information altered, click the box, removing the check mark.

Upon completion, click the save button at the bottom, left side of the screen.

Reminder: To change existing contact information, parents must contact their child’s school registrar.

To exit the SchoolMessenger portal, click logout, located on the top right side of the screen.

To change existing contact information, parents must contact their child’s school registrar.

WPS employees should contact the Department of Human Resources to report any changes in their contact information.


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12 N. Washington Street
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